Track Your Order

Every Ziggy's Miami order ships with tracking. Here's how to find yours.

Find your tracking number

Check your email. A shipping confirmation with your tracking link is sent the moment your order leaves us. Check spam/promotions too.
Check your account. Log in and open Order History to see status and tracking for every order.
Ask us. Email info@ziggysmiami.com with your order number and we'll resend it.

What each status means

Order confirmed — we've received it. Nothing has shipped yet.
Processing — we're picking and packing. See our Shipping Policy for current processing times.
Shipped — it's with the carrier and your tracking link is live.
Out for delivery — arriving today.
Delivered — the carrier marked it delivered.

Tracking hasn't updated in a few days

Scans can go quiet mid-transit, especially over weekends and holidays. If there's been no movement for 5 business days, email us with your order number and we'll open a trace with the carrier.

It says delivered but I don't have it

This is the most common one we hear — and there's usually a simple explanation.

Your package is unbranded. We ship discreetly with no Ziggy's markings, so it may not look like your order. See Discreet Shipping.
Check every entrance — side doors, porches, garages, mailrooms, behind planters.
Ask household members and neighbors.
Carriers sometimes scan "delivered" up to 24 hours early. Give it one more day.

Still missing after 24 hours? Email info@ziggysmiami.com with your order number and delivery address and we'll take it from there.

Wrong address on my order

Contact us immediately. If the order hasn't been packed we can usually correct it. Once it ships, the address is locked and the package has to complete delivery or return to us before we can re-send.