Shipping Policy
Last updated: August 12, 2026
Processing Time
Orders are typically processed within 1 business day (Monday–Friday, excluding federal holidays). Orders placed after 3PM EST or on weekends will begin processing the following business day.
Delivery Estimates
Most orders arrive within 2–3 business days after processing. Expedited delivery may be available at checkout where offered. Shipping times are estimates and not guaranteed. Delays may occur due to carrier volume, weather, or other factors outside our control.
Shipping Restrictions
Ziggy's Miami ships smoking accessories and related hardware to addresses where those products are legally permitted. A small number of items are restricted in certain states or municipalities, and availability is confirmed at checkout. It is the customer's responsibility to verify that ordered items are legal in their jurisdiction before placing an order. See Shipping Restrictions.
Local Pickup
Free local pickup is available at our Coconut Grove location:
2747 SW 27th Ave, Miami, FL 33133
Open daily 8AM – 3AM
Select "Local Pickup" at checkout. You will receive a notification when your order is ready. Valid ID (21+) required at pickup.
Order Tracking
A tracking number will be emailed to you once your order ships. You can track your order directly through the carrier's website using the provided tracking number.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 7 days of the expected delivery date at ziggysmiami.com/pages/contact. We will work with the carrier to resolve the issue as quickly as possible.
Questions?
Contact our team at ziggysmiami.com/pages/contact or visit us in-store.
All products sold by Ziggy's Miami are smoking accessories and related hardware, sold for legal use only. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. For adults 21+ only. Product availability varies by state — verify your local laws before purchasing.
