Frequently Asked Questions
Real questions from the Ziggy's community. Don't see yours? Hit info@ziggysmiami.com — we reply within 24 hours, usually faster.
Shopping & Orders
How fast do you ship?
Orders in before 2PM EST ship same-day from the Grove, Mon–Fri. Standard delivery in 3–5 business days. Expedited options at checkout.
Do you ship nationwide?
Yes. Some products are restricted in certain states or localities — see shipping restrictions. Checkout enforces any restriction automatically.
What payment methods do you accept?
ACH bank transfer via Aeropay — secure, encrypted, no card fees. Connects to your bank in about 60 seconds. Apple Pay and cash also work on local pickup.
Can I pick up in-store?
Yes — free local pickup at 2747 SW 27th Ave, Coconut Grove. Open every night 8AM–3AM. Pick "Local Pickup" at checkout. Bring ID.
Do you ship discreetly?
Always. Plain unmarked box, no Ziggy's branding visible, no product names on the outside.
Products & Quality
Are your products authentic?
Yes — every brand we carry, we carry as an authorized retailer. Manufacturer warranty honored. Zero gray-market. Defective on arrival? Email us within 14 days for a free replacement.
How do I know a device is genuine?
Premium devices ship with a manufacturer authenticity card, QR code, serial number or NFC chip — we check them before shipping, and you can verify on the brand's official site. See Product Authenticity & Sourcing.
What brands do you carry?
Puffco, Storz & Bickel, PAX, GRAV, Stündenglass, MJ Arsenal, Vessel, Pulsar, Yocan, RAW, Zig-Zag, Empire Glassworks and more. Full brand list.
How do I clean my glass piece?
Isopropyl alcohol (91%+) + coarse salt + a sealed bag, shake 2–3 minutes, rinse with hot water, dry. Full walkthrough in our cleaning guide.
Returns & Support
What is your return policy?
Unopened products returnable within 7 days. Opened items are final sale. Damaged or defective items get replaced or refunded — send us photos within 48 hours of delivery. Full policy.
How do I contact you?
Email info@ziggysmiami.com for anything — general support and compliance questions all reach the same team. Replies within 24 hours.
Compliance & 21+
What is the age requirement?
21+ only. Verified at site entry and at checkout. We don't sell to minors. Period.
What exactly do you sell?
Smoking accessories and hardware — glass, water pipes, dab rigs, vaporizers, bangers, grinders, rolling papers, storage and cleaning supplies. All sold as accessories for legal use only. See our Legal Disclaimer.
