Warranty Claims
Ziggy's Miami is an authorized retailer of every brand we carry. That means the devices you buy here carry their full manufacturer warranty — something gray-market sellers can't offer.
Who covers what
- The manufacturer covers defects in materials and workmanship, for the period they specify. Terms vary by brand — check the brand's site or the documentation in your box.
- Ziggy's Miami covers items that arrive damaged or incorrect. See Damaged or Broken Item Claims.
How to start a claim
Most brands ask you to file directly with them, and going direct is usually fastest. You'll typically need your proof of purchase — your Ziggy's order confirmation works.
If you'd rather we help, email info@ziggysmiami.com with subject WARRANTY — [your order number] and include:
- Your order number
- The product name
- What's happening, and when it started
- Photo or video of the issue if it's visible
- Serial number if the device has one
We'll point you to the right brand contact, confirm your purchase, and follow up if you get stuck.
Generally covered
- Batteries that won't charge or hold a charge
- Heating elements that fail under normal use
- Electronics that stop responding
- Manufacturing defects present from first use
Generally not covered
- Glass breakage from drops or impact
- Damage from water, overheating, or unapproved accessories
- Normal wear — coils, screens, o-rings, and other consumable parts
- Cosmetic wear that doesn't affect function
- Items bought elsewhere
Keep your proof of purchase
Your order confirmation email is your warranty record. If you've lost it, we can resend — just ask.
info@ziggysmiami.com · 786-391-2296 · Shop by Brand
Must be 21+ to purchase. Ziggy's Miami · 2747 SW 27th Ave, Miami, FL 33133.
