Refund policy
RETURN & REFUND POLICY
Last Updated: June 15, 2026
Due to the nature of the products sold by Ziggys Miami — including smoking accessories, glass products, vaporizer devices, and hemp-derived products — all sales are final. Please read this policy carefully before making a purchase.
ALL SALES FINAL
All sales at Ziggys Miami are final. We do not accept returns or exchanges on products that have been opened, used, assembled, or consumed. This applies to all items sold on our website, including but not limited to smoking accessories, glass pieces, vaporizers, replacement parts, and hemp-derived products.
DEFECTIVE OR DAMAGED ITEMS
If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at support@ziggysmiami.com with: (1) your order number, (2) clear photographs of the item, and (3) a description of the issue. We will review your claim and respond within 2–3 business days. If approved, we will offer a replacement or store credit at our discretion.
ITEMS DAMAGED IN TRANSIT
If your order arrives visibly damaged due to shipping, notify us within 48 hours of delivery with photographs of both the packaging and the product. We will work with the carrier to resolve the issue and may offer a replacement at no additional cost.
NON-RETURNABLE ITEMS
The following items cannot be returned under any circumstances:
- Any product that has been opened, used, or shows signs of use.
- Hemp-derived products and consumables (including but not limited to products containing Delta-8, Delta-9, HHC, THCA, CBD, or other cannabinoids).
- Clearance or sale items.
- Gift cards.
- Items damaged through customer misuse, negligence, or improper handling.
- Custom or personalized orders.
HEMP-DERIVED PRODUCTS
Due to federal and state regulations governing hemp-derived products, all hemp and cannabinoid products are strictly non-returnable and non-refundable once shipped. By purchasing hemp-derived products from Ziggys Miami, you acknowledge that: (a) you have verified the legality of these products in your state and local jurisdiction; (b) you accept full responsibility for your purchase; and (c) these products are sold in compliance with the Agriculture Improvement Act of 2018 (the "2018 Farm Bill") and contain no more than 0.3% Delta-9 THC on a dry weight basis.
EXCHANGES
We do not offer direct exchanges. The fastest way to get what you want is to contact us about a defective item; once your claim is approved, we will send a replacement.
REFUNDS
We will notify you once a claim has been reviewed and let you know whether a refund or store credit was approved. If approved, you will be refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or card issuer to process and post the refund. If more than 15 business days have passed since approval, contact us at support@ziggysmiami.com.
AGE REQUIREMENT
You must be 21 years of age or older to purchase from Ziggys Miami.
CONTACT US
Ziggys Miami
2747 SW 27th Ave, Coconut Grove, Miami, FL 33133
Email: support@ziggysmiami.com
Website: ziggysmiami.com
