Damaged or Broken Item Claims
We sell a lot of glass. Despite heavy packing, transit damage occasionally happens — and when it does, we make it right. Here's the process.
Report it within 72 hours
Claims must be submitted within 72 hours of delivery. Carriers impose their own filing deadlines, and after that window we lose the ability to recover the loss.
Before you do anything else
- Keep everything. The box, the padding, the packing material, the item. Carriers can request inspection and a discarded box usually ends a claim.
- Don't use the item. A damaged piece that's been used generally can't be claimed.
What to send us
Email info@ziggysmiami.com with subject line DAMAGE CLAIM — [your order number] and include:
- Your order number
- A photo of the shipping box, all sides, including the label
- A photo of the packing material as you found it
- Photos of the damaged item — wide shot plus a close-up of the break
- A one-line description of what's wrong
Clear photos are what move a claim quickly. Blurry or partial photos are the number one reason claims stall.
What happens next
- We confirm receipt, usually within 1 business day.
- We review the photos and, where required, file with the carrier.
- We resolve it — replacement where stock allows, or a refund.
Not covered
- Damage reported more than 72 hours after delivery
- Damage after use, or from dropping, overheating, or thermal shock
- Normal wear — scratches, cloudiness, chazzing on quartz
- Claims without photos of the shipping box and packaging
Manufacturer defects
If a device fails but arrived intact, that's a warranty issue, not a damage claim. See Warranty Claims.
info@ziggysmiami.com · 786-391-2296 · Refund and Returns Policy
Must be 21+ to purchase. Ziggy's Miami · 2747 SW 27th Ave, Miami, FL 33133.
