Refund and Returns Policy

Last updated: 2025

Our Policy

Due to the nature of hemp-derived consumable products, all sales are final. We do not accept returns on opened products. However, we stand behind the quality of everything we sell and will work with you to resolve any issue related to product quality, shipping damage, or order errors.

Eligible for Refund or Replacement

Products that arrived damaged due to shipping
Products with a manufacturing defect
Incorrect items received (order error on our part)
Unopened products returned within 7 days of delivery

Not Eligible for Refund

Opened consumable products (flower, edibles, vapes, pre-rolls)
Products returned more than 7 days after delivery
Products returned without prior authorization from our team
Orders refused due to state shipping restrictions (please verify your state's laws before ordering)

How to Request a Refund or Replacement

Contact us within 7 days of receiving your order via ziggysmiami.com/pages/contact
Include your order number, a description of the issue, and photos if applicable
Our team will respond within 1–2 business days with resolution options

Refund Processing

Approved refunds are processed within 5–7 business days. ACH refunds will be returned to the originating bank account.

Questions?

Contact our team at ziggysmiami.com/pages/contact or visit us in-store at 2747 SW 27th Ave, Miami, FL 33133.

All products sold by Ziggy's Miami are hemp-derived and contain less than 0.3% Delta-9 THC on a dry weight basis, in compliance with the 2018 Farm Bill. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. For adults 21+ only. Product availability varies by state — verify your local laws before purchasing.